Are you considering upgrading your customer service experience with Microsoft Dynamics 365 Customer Service but unsure about the pricing? Let’s break it down.
Is There a Free Trial?
Yes! Before committing to a paid plan, you can start with the free trial to explore Dynamics 365 Customer Service and see if it meets your needs. There is no cost or risk—just a chance to test the features.
Now, let’s understand what are the paid plans and their prices?
Microsoft offers three paid plans depending on your business needs:
Dynamics 365 Customer Service Professional – AUD 74.80/user/month
It is ideal for businesses that need basic case management and self-service support for straightforward service scenarios. It is a great option if you need streamlined customer service without the complexity of AI-driven automation.
Dynamics 365 Customer Service Enterprise – AUD 157.10/user/month
Perfect for companies handling complex customer interactions. It comes with AI-driven insights and automation to enhance agent productivity. If your team needs advanced case routing, analytics, and integrations, this is the plan for you.
Dynamics 365 Customer Service Premium – AUD 291.80/user/month
It is the ultimate solution for businesses looking to revolutionise their customer support. It includes a fully integrated contact centre and CRM service powered by generative AI. Ideal for companies focused on delivering highly personalised and efficient customer experiences.
It is a point to note that the listed prices do not include GST. You’ll see the total cost (including GST, if applicable) before purchasing the Payment and Billing page.
Which Plan Is Right for You?
- Â If you’re a small or growing business that needs basic but efficient customer support, the Professional plan may be a great fit.
- The Enterprise plan is the way to go if your customer interactions are more complex and require AI-driven insights and automation.
- If you’re looking for a premium, AI-powered contact centre experience, the Premium plan will give you the best tools for customer engagement.
Choosing the right Dynamics 365 Customer Service plan depends on your business needs, budget, and the automation and AI support you require. Want to test the waters? Start with the free trial and explore the features before committing!
